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Returns Policy

ALL SALE ITEMS AND SPECIAL ORDER/PERSONALIZED ITEMS ARE FINAL SALE

We want you to be very happy with your purchases at 3 Threads, we hope you love your new, personalized goods! We do understand sometimes mistakes are made and things just didn't arrive as expected. We will do our absolute BEST to provide you with EXCELLENT customer service and care.

Please have patience with us as we try our best to correct any mistakes made on our end, we promise to do right by you. We value you, our customers most!

There are a few things we cannot budge on:

There are NO returns on Jon Hart Items, the leather starts to age as soon as it meets daylight. Please specify and review your color and monogram selections.

If you placed an order and then realize you meant to order something else, we may be able to help you. However, if that item is being custom made just for you and is already in production, we cannot cancel your order.

There are NO returns on personalized items (monogrammed with thread, hot stamp, engraving or otherwise). Please be sure you like the thread color and font you choose. It is permanent.

All unworn/unaltered merchandise can gladly be exchanged or returned for an online credit within 7 days of the receipt of the purchase. We do not give REFUNDS, but will gladly help you pick out something else you will like better. 

If you have any questions before ordering, please feel free to contact us via email: customerservice@scott-wynne.com or by phone 512.419.7667 (If you are trying to reach us during business hours, email may the fastest route.)

Please ship return merchandise to:
Scott-Wynne / 3 Threads
3201 Bee Caves Road, Suite 160
Austin, TX 78746

Scott-Wynne recommends that you insure packages for tracking merchandise. Scott-Wynne is not responsible for any merchandise that is lost, stolen, or mishandled in the return process.

You are responsible for the shipping and handling for the return item.

ARIEL GORDON JEWELRY POLICES FOR RETURNS & EXCHANGES

We are confident you will be happy with your purchase. However, if you are not satisfied with your jewelry, we will provide a refund or exchange (excluding shipping costs) within 5 days of receipt. Please note all international orders are final sale. 

Returns and exchanges are limited to 3 transactions (ie original order > exchange for new item > exchange for new item). After that point a restocking fee of 30% will be assessed.

Please email customerservice@scott-wynne.com to notify us of your return before you send it back. You will receive an RA number. Items must be insured and in their original condition. For your protection please insure the package for the full purchase amount. We are not responsible for lost or damaged returns. We do not refund shipping charges, unless we have sent an item in error.

Please send returns to:
Scott-Wynne, attn: Returns

3201 Bee Cave Rd, Suite 160

Austin, TX 78746

Please enclose your Name, Address, Order Number, Phone Number, and Reason for Return. If you are sending an exchange or repair, please also enclose $10 (cash or check) to cover the return shipping.


 

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