ALL SALE ITEMS AND SPECIAL ORDER/PERSONALIZED ITEMS ARE FINAL SALE
We want you to be very happy with your purchases at 3 Threads, we hope you love your new, personalized goods! We do understand sometimes mistakes are made and things just didn't arrive as expected. We will do our absolute BEST to provide you with EXCELLENT customer service and care.
Please have patience with us as we try our best to correct any mistakes made on our end, we promise to do right by you. We value you, our customers most!
There are a few things we cannot budge on:
There are NO returns on Jon Hart Items, the leather starts to age as soon as it meets daylight. Please specify and review your color and monogram selections.
If you placed an order and then realize you meant to order something else, we may be able to help you. However, if that item is being custom made just for you and is already in production, we cannot cancel your order.
There are NO returns on personalized items (monogrammed with thread, hot stamp, engraving or otherwise). Please be sure you like the thread color and font you choose. It is permanent.
All unworn/unaltered merchandise can gladly be exchanged or returned for an online credit within 7 days of the receipt of the purchase. We do not give REFUNDS, but will gladly help you pick out something else you will like better.
If you have any questions before ordering, please feel free to contact us via email: firstname.lastname@example.org or by phone 512.419.7667 (If you are trying to reach us during business hours, email may the fastest route.)
Please ship return merchandise to:
Scott-Wynne / 3 Threads
3201 Bee Caves Road, Suite 160
Austin, TX 78746
Scott-Wynne recommends that you insure packages for tracking merchandise. Scott-Wynne is not responsible for any merchandise that is lost, stolen, or mishandled in the return process.
You are responsible for the shipping and handling for the return item.
ARIEL GORDON JEWELRY POLICES FOR RETURNS & EXCHANGES