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Policies

Payment Methods

We accept the following forms of payment for your order: Visa, MasterCard, American Express and Discover. All prices are in US Dollars – we do not accept foreign currency, checks or money orders for online orders. Payment is made prior to the start of your order being processed.

Return/Exchange Policy

Our gifts are custom made for you and unfortunately, personalized items are FINAL SALES and cannot be returned or exchanged. Please make your selections carefully. If you have any questions about an item, PRIOR to ordering, please contact us. Items are personalized based on customer entry, including case-sensitivity. (If you want the name Adele all lowercase, please enter: adele. If you want the name all caps, please enter: ADELE). Please carefully review the initials you have entered and the order in which they are entered (should be entered in first name, middle name, last name order and we will arrange appropriately according to item ordered), as we are not responsible for incorrectly submitted orders or misspellings.

Non-personalized items may be returned for exchange ONLY…we CANNOT accept exchanges unless a mistake was made on our part or in the event of a manufacturing defect. Exchanges must be made within 14 days.

If there is an error with your order please contact us immediately. We are committed to courteous service and customer satisfaction and want you to be pleased with your order!

Order Cancellation/Changes

To cancel or change an order, call 1.512.419.7667 or email customerservice@scott-wynne.com. We will make every effort to accommodate your request, although we cannot always guarantee that we can cancel or change the order once it has been submitted online.

Shipping

We ship via UPS Ground to a physical address only, UPS does not deliver to PO Boxes. Additional shipping charges will apply to orders shipped outside the contiguous United States.  We are unable to ship International orders at this time. Shipping charges are figured by the following shipping table:

Order total - Shipping Cost

$0 – $50 $8.75
$51 – $75 $9.75
$76 – $100 $11.75
$101 – $150 $13.75
$151 – $200 $15.75
$201 – $500 $18.00
$501 & up $25.00

We offer expedited shipping (Overnight, 2nd Day, etc.) upon request. Because of the nature of our products and the various sizes and weights, expedited shipping costs can vary greatly. If you are interested in expedited shipping, please contact our customer service department at 1.512.419.7667 or info@scott-wynne.com.

Some items will be shipped directly from our manufacturers or other vendors and will arrive at separate times in different shipments and can take up to 4 weeks to ship.

Tax

Orders shipping within Texas are subject to an 8.25% sales tax.
Orders shipping outside of Texas are tax exempt.

Turnaround

In stock Jon Hart items ship with 48 hours. If your item is out of stock, production time is normally about two weeks.

Tervis and Melamine production time is approximately 3 weeks.

YETI production time is approximately 3-4 weeks.

Appliqued Gifts are in production for approximately 4-6 weeks.

All other items have an approximate turnaround time of two weeks.

Turnaround times on all items will increase during peak seasons. Please prepare for holidays and special times of year, including Christmas and Graduation. Our shipping times may vary during this peak time, and can exceed the normal delivery time. Please contact our customer service department at 1.512.419.7667 or info@scott-wynne.com if you need your item by a specific date to confirm availability.  Orders placed after December 4, 2012 are not guaranteed to arrive before Christmas. We will do our very best to have your orders ready by your requested date but cannot compensate for bad weather or UPS.


 

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